AutoResponse Plus Help By The Pros at ARPros and ARPGuru

When a critical Information System is "down," effectively,...

Your business has just come to a screeching stop!

"The failure rate of companies that are caught unprepared by a disaster [or a minor, or major technical glitch] is in the 60% to 94% range, depending on the study, according to Jeffrey G. Williams, founder and CEO of Binomial International Inc., a business continuity planning consultancy in Ogdensburg, N.Y."

From the very simplest...

Can't log in: http://www.xxxxxxxx.com/cgi-bin/arp3/arp3.pl

Hi

I have just had my ARP installed a few days ago. When I try to log in to the link above (my ARP front door) using my original license number and password as instructed, I am locked out.

License Number:xxxx-xxxx-xxx

Can you help Alison C.

To a "major head-scratcher" problem...

Truncated Email Messages

When we set up messages in an auto responder view them on test them and they are okay we check back back later and find that the message has been truncated in the HTML version. I have also seen instances of the text version where numbers have been deleted out of the text eg phone numbers.

These problems are not only occurring in recent auto responders but are occurring in auto responders set up some time ago.

We are running the latest version of ARP as it was upgraded about a month ago by [removed]his is a very frustrating and unprofessional for us when our clients get e-mails that don't make sense! Kevin S.

To a server running Linux issue...

Urgent, Please - ARP Disabled

Hi Don

We've had a frustrating recurrence of the old lockout problem on ARP:
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This software is running in restricted demo mode. It will expire on Xxxx xx, xxxx. Click here to license this copy of AutoResponse Plus.

Note: The maximum number of subscribers allowed in demo mode has been reached.
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This is preventing new subscribers from logging in.

Could you please do whatever you normally do to flick it back into working?

Thanks!

James M.

To a complex Linux, Apache, MySQL, perl, and php interface problem

ARP seems to be locked up

We are able to go in and make changes, but it seems to not be sending out the autoresponders.

- I did a test and did not get it.

- At the top right of the control panel, it says that crons run, but I do not get my cron reports. Have not for a couple of days.

- I added some test emails to the subscriber lists so I can get a copy of the autoresponders when they go out and I have not received any in a few days.

Any suggestions? Rick C.

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